Return Policy

Return Policy

At UK Unison Ltd, we strive to provide high-quality Makita and DeWalt products. However, if you are not completely satisfied with your purchase, we are happy to accept returns under the following conditions:

1. Return Eligibility:

  • Items must be returned within 30 days of purchase.

  • Products must be unused, in their original packaging, and in a resalable condition.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items:

  • Products that have been used, damaged, or altered.

  • Items that are missing parts or accessories.

  • Clearance or final sale items.

3. How to Initiate a Return:

  • Contact our customer support at [ukunison.net@gmail.com] with your order details and reason for return.

  • We will provide you with a return authorization and instructions on how to return the item.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds & Exchanges:

  • Once we receive and inspect the returned item, we will process your refund within 1-3 business days.

  • Refunds will be issued to the original payment method.

  • If you prefer an exchange, we will send a replacement item (subject to stock availability).

5. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect product, please contact us immediately with photos of the issue.

  • We will arrange for a replacement or refund at no extra cost.

For any further assistance, please reach out to our support team at [ukunison.net@gmail.com details].

Thank you for shopping with UK Unison Ltd!